Students will receive an email or text notifying them if a package has been delivered to campus for them.
If you received an email or text to pick up your mail from the Hitzeman Counter or Hitzeman Packcity Lockers, please visit the Hitzeman Mail Center.
If you received an email or text to pick up your mail from the Village Counter or Village Packcity Lockers, please visit the Village Mail Center.
Lockers are open 24/7. If your package is behind the counter, please view the hours of operation for the location.
Students should bring:
- Your WashU ID
- Tracking Number
- A description of your item
- Your Unique Pick-Up Code (Codes are only needed for pick-up in PackCity Lockers) – Find this code in an email from noreply@sqbxmail.com, which may end up in the spam folder.
If you are leaving WashU, please complete this address forwarding request form.
If you are changing residential locations at WashU, please complete this address forwarding request form.
Your package is usually available on the same day. In some instances, it may take up to 24 hours.
Third-party vendors like Amazon typically send notifications directly to customers when they have made the final delivery. Therefore, it is sometimes in our building but hasn’t yet been processed. We will send you an email when it is ready for you to pick up.
Please read our Unclaimed or Perishable Package Policy here.
All mail centers are closed and mail service is unavailable on University holidays.
Here are the steps to address a letter (for a video guide click here):
1. Write the Recipient’s Address:
– Start by writing the recipient’s name or the name of the organization on the center of the envelope.
– Below the name, write the street address or P.O. Box number.
– On the next line, write the city, followed by the state and ZIP code.
2. Write Your Return Address:
– In the top-left corner of the envelope, write your full name and your MSC.
– Below your name, write your street address (6515 Wydown Blvd).
– On the next line, write your city, followed by the state and ZIP code (Clayton MO 63105).
3. Affix Postage Stamp:
– In the top-right corner of the envelope, affix the postage stamp.
– Ensure that the stamp’s value corresponds to the weight and size of your envelope and the destination of your mail.
4. Seal the Envelope:
– Once you have filled out the envelope with both the recipient’s and your return address, seal the envelope by licking the adhesive strip on the flap or using a moistened sponge to dampen the adhesive.
5. Double-Check Addresses:
– Before mailing, double-check both the recipient’s address and your return address to ensure accuracy. This will help prevent any mail delivery issues.
6. Optional: Add Special Instructions or Notations:
– Depending on the nature of your mail, you may wish to add special instructions or notations, such as “Fragile” or “Do Not Bend,” on the envelope. This can help ensure the safe handling of your mail.
7. Send the Envelope: – Once the envelope is properly filled out and sealed, you can send it through the postal system by dropping it off at a post office, placing it in a mailbox, or arranging for pickup by your mail carrier.
