All of your mail and packages should be addressed to your apartment address.
If you are not home and a delivery service other than USPS tries to deliver a packages, they will be re-routed to Village Student Mail.
If your package is in a locker you may access that 24/7. You will have 48 hours to pick that up.
If your package is behind the counter, you will need to make an appointment to pick up your package.
See Did You Receive a Message? to determain where your package is located.